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FocusVision Video Insights Support

All the topics, resources needed for Video Insights.

  • Quick Start Guide

    Welcome to Video Insights! This platform simplifies the management of your research assets by enabling you to quickly transcribe and translate videos, uploa...

  • New Account Setup

    Step 1: Access the invite that you received in your email inbox. Step 2: Select “Complete Account” in the invite. Step 3: Enter your first and last name an...

  • VI Tiers and Features

    There are two different account types or tiers within Video Insights, each with its own set of user permissions and features. The table below provides a side...

  • The VI Home Page

    Overview Welcome to Video Insights! The home page is what you’ll find whenever you log into the platform, and you can view all of the projects you have acc...

  • How to Add Multiple Users

    Overview Depending on the size of your team, you may need to add multiple users to a project. If multiple users share the same project role, you can add the...

  • Search Overview

    Overview Search is the foundation of the Research Intelligence platform. We want you to be able to ask questions of your data, and find the content that wil...

  • How to Search Across and View Multiple Projects

    Overview The Advanced Search tool is designed to help you search across all of your content to find individual videos or documents within a similar catego...

  • Your Five Icons in Search

    Overview What can you do with items returned in Search Results?  The short answer is...it depends.  Your account permissions determine what you are able to ...

  • Search Parameters, Search Tools and Saved Searches

      Overview Once you've navigated to the search page within VI, you have a variety of options for viewing your results. Viewing Search Results The co...

  • Advanced Search

      Overview The advanced search bar on the left hand side of the search page will take you to a number of search filters that are designed to help you e...

  • Refining My Search Results

    Overview There are a variety of ways to refine your search results.   1: Using Keywords Most users start by entering keywords to find targeted content:...

  • How to Upload a Video

    Need to upload a video to Video Insights? Videos can be uploaded to a project in Video Insights by first navigating to the "Tools" menu from the project sum...

  • Analyzing Videos

    Overview The Analyze tool provides you with the ability to dive deeper into your data and organize your findings through creating clips, supplying analysis...

  • Video Transcriptions

    Overview Transcriptions are written copies of your video research and can be valuable tools in reporting, allowing you to leverage Video Insight's search cap...

  • Marks

    Overview Marks are used to flag the location of specific events within video responses. This document outlines the processes for finding marks, editing ma...

  • Adding Content to Ideas & Insights

    Overview The Ideas & Insights page is a space where you can share reports, company standards and working documents across your entire company. The following ...

  • Accessing Live Sessions Through Video Insights

    Note: Live sessions are only viewable for InterVu and Video Streaming projects. There are two methods of accessing a live session through the Video Insight...

  • Downloading Project Files

    Overview The "Downloads" page allows you to bulk download the full responses or audio files you have saved for a project. 1: Adding Downloads Before you...

  • Requesting Edits to Archives

    Requesting Video Edits If edits are needed after the archive is posted in Video Insights, you can compile a list of the edits you need made (complete with...

  • Project Design Page

    The project design page is a very quick and easy way to edit information and customize your project summary page. To access the project design page, click th...

  • Unarchiving Projects

    Need help accessing old content? Please follow the steps below. Step 1:  Identify the project number or name of the project that you would like to access. St...

  • Restricting Access to Visual PII

    Overview Certain markets, particularly in the EU and Japan, restrict who can and cannot view non-anonymized participant videos. Video Insights provides co...

  • Uploading Files

    Overview You can upload any documents, including PDF reports, Excel sheets, and even PowerPoints to a project using the files page. Adding a New File Fr...

  • Workspaces

    Overview Welcome to your workspace! Workspaces are a great tool to curate your findings and collaborate with colleagues. You can keep them private to fine t...

  • Sharing VI Links in a PowerPoint

    Overview Adding videos into a PowerPoint is a great way to share full videos and quick clips of your research all in one location. The "share link" featur...

  • Navigating Archived Videos

      Overview Welcome to Video On Demand, your all-in-one solution for free content management! Within the VOD, you can quickly view live and archived pro...

  • Navigating Streaming Videos

    Overview The Live Viewer is a page you can use to view your live streaming project. From here, you can play and pause the video, take a look at a list of ...

  • Why did my upload fail?

    Our uploader currently handles MP4 videos that are under two hours in duration. Is your video stored in a different file type? If you don’t already have a p...

  • Why did my Highlight Reel fail?

    Did you know that highlight reels are created from the transcript and not the video file itself? We leverage our own machine learning tool to create highligh...

  • Project Summary Page

    Welcome to your project summary page! This page will show you everything that’s been uploaded or shared to your project so far. This page also gives you ar...