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FocusVision Video Insights Support

All the topics, resources needed for Video Insights.

  • Why did my Highlight Reel fail?

    Did you know that highlight reels are created from the transcript and not the video file itself? We leverage our own machine learning tool to create highligh...

  • Why did my upload fail?

    Our uploader currently handles MP4 videos that are under two hours in duration. Is your video stored in a different file type? If you don’t already have a p...