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FocusVision Video Insights Support

All the topics, resources needed for Video Insights.

  • Video Transcriptions

    Overview Transcriptions are written copies of your video research and can be valuable tools in reporting, allowing you to leverage Video Insight's search cap...

  • Project Summary Page

    Welcome to your project summary page! This page will show you everything that’s been uploaded or shared to your project so far. This page also gives you ar...

  • The VI Home Page

    Overview Welcome to Video Insights! The home page is what you’ll find whenever you log into the platform, and you can view all of the projects you have acc...

  • Accessing Live Sessions Through Video Insights

    Note: Live sessions are only viewable for InterVu and Video Streaming projects. There are two methods of accessing a live session through the Video Insight...

  • Downloading Project Files

    Overview The "Downloads" page allows you to bulk download the full responses or audio files you have saved for a project. 1: Adding Downloads Before you...

  • Analyzing Videos

    Overview The Analyze tool provides you with the ability to dive deeper into your data and organize your findings through creating clips, supplying analysis...

  • How to Add Multiple Users

    Overview Depending on the size of your team, you may need to add multiple users to a project. If multiple users share the same project role, you can add the...

  • How to Add Users

    Overview To keep your content secure, access to Video Insights is given on a project-by-project basis. The below instructions outline how to add a user to a...

  • How to Upload a Video

    Need to upload a video to Video Insights? Videos can be uploaded to a project in Video Insights by first navigating to the "Tools" menu from the project sum...

  • Marks

    Overview Marks are used to flag the location of specific events within video responses. This document outlines the processes for finding marks, editing ma...

  • New Account Setup

    Step 1: Access the invite that you received in your email inbox. Step 2: Select “Complete Account” in the invite. Step 3: Enter your first and last name an...

  • Requesting Edits to Archives

    Requesting Video Edits If edits are needed after the archive is posted in Video Insights, you can compile a list of the edits you need made (complete with...

  • Project Design Page

    The project design page is a very quick and easy way to edit information and customize your project summary page. To access the project design page, click th...

  • Unarchiving Projects

    Need help accessing old content? Please follow the steps below. Step 1:  Identify the project number or name of the project that you would like to access. St...

  • Restricting Access to Visual PII

    Overview Certain markets, particularly in the EU and Japan, restrict who can and cannot view non-anonymized participant videos. Video Insights provides co...

  • Uploading Files

    Overview You can upload any documents, including PDF reports, Excel sheets, and even PowerPoints to a project using the files page. Adding a New File Fr...